When Bette Kinderman thinks about how John Deere Financial should treat its customers, she imagines her parents.
Her father was a farmer; her mom was, “the one who would make all the phone calls for the business,” she said. Kinderman and her siblings grew up knowing the hard work and sacrifice it takes to run a farm.
As customer service division manager for John Deere Financial in Madison, Wisconsin, Kinderman said her childhood experiences on the family farm play a huge role in her work.
Integrity is us doing the right thing for our customers.”
“I think about my parents and the kind of experience I’d want them to have,” she said.
She said her job is helping the staff develop and strengthen customer relationships.
“Integrity is us doing the right thing for our customers,” she said.
“’We are John Deere is not about one person,” she said. “It’s about our team and our culture, and everything we do that’s different from other companies.”