Steve Bell is all about the customer. His job is to try out small square balers built at John Deere Ottumwa Works to make sure they’re running properly before they leave our southeast Iowa factory.
Each time he inspects a new square baler Bell says he imagines the farmer who’s buying it. He wants that person to have the best possible John Deere experience and quality.
Bell has been working at John Deere for more than four decades. During that time his commitment to quality has been unwavering. It’s one reason why David Bradford, factory manager at Ottumwa Works says, “Steve Bell is the heart and soul of our small square baler line.”
In this video Bell explains his passion for quality and commitment to the customer.